B.C.-ALIGNED JOB-ROLE TRAINING · HANDS-ON · ON-DEMAND

Train for the work employers assign.

Choose a recognized B.C. technical job role, practise its core duties, troubleshoot realistic incidents and demonstrate the skills used to perform the work.

Desktop Support AnalystHelp Desk TechnicianService Desk Analyst Computer TechnicianNetwork Support TechnicianComputer Network Technician

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Live online across Canada · international training by arrangement · private, small-group and business-team options

Real job-role titlesAligned to WorkBC occupational families

Core skills sized to timeNo oversized skill list forced into a short workshop

Practical validationTasks, incidents, troubleshooting and documentation

Completion support includedExtra scheduled time for listed core outcomes when needed

Choose the B.C. job role

Learn the duties. Practise the tools. Prove the skill.

These training pathways use recognized job titles from WorkBC occupational profiles. AliTechGrid converts the occupational duties into achievable practical labs and technician workflows.

DSA WorkBC-aligned job title · User Support Technicians

Desktop Support Analyst

16 instructional hours+ up to 2 hours Skills Completion Support

From $649/person small-group starting price

Typical role tasks

Set up and configure desktop/laptop endpoints for employee use
Diagnose Windows/Linux, application, hardware and connectivity incidents
Install operating systems, drivers, applications, patches and updates
Support user accounts, peripherals, Wi-Fi/VPN and common business applications
Document the problem, corrective action, testing and final resolution

Skills you practise

Windows · Linux · BIOS/UEFI · RAM/SSD · drivers · patching · user profiles · Microsoft 365 scenarios · TCP/IP · DHCP/DNS checks · Wi-Fi/VPN · remote support · ticket documentation

Practical final task

Receive a simulated desktop-support ticket, diagnose the fault, configure or repair the endpoint, validate service and document closure.

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HDT WorkBC-aligned job title · User Support Technicians

Help Desk Technician

8 instructional hours+ up to 2 hours Skills Completion Support

From $349/person small-group starting price

Typical role tasks

Receive and clarify user incidents and service requests
Research solutions using documentation and knowledge-base information
Troubleshoot accounts, applications, devices and basic network connectivity
Guide users through corrective steps and escalate unresolved incidents
Maintain accurate ticket notes and problem/solution records

Skills you practise

ticket intake · incident triage · password/account support · Windows/application support · ping · ipconfig · DNS checks · remote support · escalation · customer communication · knowledge-base use · ticket closure

Practical final task

Handle a simulated user call from intake through troubleshooting, escalation decision, user communication and ticket closure.

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SDA WorkBC-aligned job title · User Support Technicians

Service Desk Analyst

8 instructional hours+ up to 2 hours Skills Completion Support

From $349/person small-group starting price

Typical role tasks

Classify incidents versus service requests and establish priority
Communicate clearly with users throughout the support lifecycle
Perform remote diagnostics and first-line technical resolution
Escalate with complete technical evidence when another team is required
Create reusable knowledge-base and service-restoration documentation

Skills you practise

incident/request workflow · prioritization · SLA awareness · remote diagnostics · account/access support · endpoint checks · basic TCP/IP · escalation notes · knowledge-base writing · service validation

Practical final task

Process a simulated service-desk queue, resolve one incident, escalate one correctly and produce closure documentation.

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CT WorkBC-aligned job title · User Support Technicians

Computer Technician

16 instructional hours+ up to 2 hours Skills Completion Support

From $649/person small-group starting price

Typical role tasks

Inspect, disassemble and reassemble common PC/laptop hardware safely
Diagnose startup, storage, memory, thermal and peripheral problems
Install or upgrade RAM, SSD/storage and supported components
Install Windows/Linux, drivers, updates and essential system tools
Perform post-repair testing and record completed technical work

Skills you practise

PC/laptop hardware · ESD/safe handling · RAM/SSD · storage health · BIOS/UEFI · boot media · Windows/Linux installation · drivers · patching · hardware diagnostics · backup considerations · functional testing

Practical final task

Complete a break/fix scenario: diagnose, replace or configure the required component/software, boot successfully and verify the system.

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NST WorkBC-aligned job title · Computer Network and Web Technicians

Network Support Technician

16 instructional hours+ up to 2 hours Skills Completion Support

From $649/person small-group starting price

Typical role tasks

Maintain and troubleshoot LAN/Wi-Fi connectivity and internet access
Install and verify network hardware, operating-system networking and applications
Support user access to network resources and connected devices
Monitor connectivity, investigate faults and apply basic security controls
Document network incidents, changes, tests and service restoration

Skills you practise

TCP/IP · IPv4 · subnet basics · DHCP · DNS · gateway · switching · routing concepts · VLAN concepts · Wi-Fi · VPN · firewall basics · ping · traceroute · ipconfig/ifconfig · connectivity monitoring

Practical final task

Troubleshoot a small-business LAN/Wi-Fi incident, restore connectivity, verify DNS/gateway access and document the resolution.

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CNT WorkBC-aligned job title · Computer Network and Web Technicians

Computer Network Technician

24 instructional hours+ up to 4 hours Skills Completion Support

From $899/person small-group starting price

Typical role tasks

Install, operate and troubleshoot LAN/WAN and workstation network services
Configure switches, network access, addressing and operating-system networking
Monitor connectivity/performance and perform backup/recovery exercises
Apply network security and quality-control checks
Use basic scripting to automate repeatable network/operations tasks

Skills you practise

LAN/WAN · TCP/IP · subnetting · switching · VLANs · routing · DHCP/DNS · Wi-Fi · VPN · access control · monitoring · backup/recovery · security checks · Linux/Windows networking · shell/Python scripting · change documentation

Practical final task

Build and validate a small network, introduce a fault, troubleshoot it, perform a backup/verification task and document the change.

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Job-title and occupational-duty reference: WorkBC User Support Technicians (NOC 22221) and Computer Network and Web Technicians (NOC 22220). Employer tools vary by workplace; AliTechGrid uses representative tools and lab scenarios.

Skills Completion Support

Core skills are sized to the scheduled training—not rushed through.

Each role has a defined set of core outcomes that should be achievable within the advertised instructional hours for an appropriately placed learner.

CORE — Must Achieve

Skills and tasks included in the advertised training duration and practical validation.

EXTENSION — If Progress Allows

Additional scenarios for learners who complete the core work early.

COMPLETION SUPPORT — Included

If an attending learner needs additional instructor-supported time to complete a listed core outcome, the stated completion-support hours are available at no additional training fee.

Completion Support is scheduled subject to instructor/lab availability, is intended for listed core outcomes, and does not replace missed training or add new/custom topics. It should normally be used within 30 days of the scheduled training.

Strengthen the role

Add skills employers increasingly value.

Cloud, automation and AI are presented as role-enhancing technical skills—not invented entry-level job titles.

CAREER-ENHANCING SKILL

Systems Administration & Cloud Support

12 hours · + up to 2 hours completion support

From $499/person

Windows/Linux administration · virtual machines · IAM · storage · VPC/VNet concepts · subnets/routes · security groups · backup · logs/monitoring

CAREER-ENHANCING SKILL

Python & PowerShell IT Automation

12 hours · + up to 2 hours completion support

From $499/person

scripts · files · CSV/JSON · log parsing · endpoint/network checks · error handling · operational logging · simple reporting

CAREER-ENHANCING SKILL

AI-Assisted IT Support & Operations

6 hours · + up to 1 hour completion support

From $249/person

incident triage · log/error summarization · knowledge-base drafting · troubleshooting checklists · verification · privacy and confidential-data handling

B.C. labour-market context

Training mapped to occupations with projected openings.

WorkBC projects 4,340 openings for User Support Technicians and 4,520 for Computer Network and Web Technicians in B.C. from 2025–2035.

4,340User Support Technician openingsB.C. forecast · 2025–2035

4,520Computer Network & Web Technician openingsB.C. forecast · 2025–2035

Learn → Apply Role tasks first, technology second Practical job-role training model Build your training plan →

WorkBC occupational alignment—not a job guarantee.

WorkBC profiles describe occupational titles and duties. Actual employers may require additional education, experience, certifications, tools or technologies.

View WorkBC career profiles →

Learn & Earn pathway

A professional cycle—not an employment promise.

The purpose is to help a learner move from role awareness to demonstrated technical capability and then use those skills in the labour market.

01LEARN

Job-role duties, tools and technical procedures.

02DO

Hands-on endpoint, ticket, repair, network or automation tasks.

03PROVE

Practical final task plus service/incident documentation.

04APPLY

Use the documented skills when applying for work or serving clients.

05EARN

Employment, freelance or paid technical work when independently obtained or available.

06UPSKILL

Add networking, cloud, automation, AI or advanced support skills.

Before you book

Straight answers.

Are these full professional certifications?

No. AliTechGrid offers short-form, practical skills training and an AliTechGrid Certificate of Completion where eligible. It is not a vendor certification, licence or post-secondary credential.

Why are different roles different lengths?

The advertised hours are based on the size of the core practical skill set. A help-desk pathway can be narrower than a computer-network-technician pathway, so they should not be forced into the same duration.

What if I need more time for a core skill?

Eligible role pathways include the stated complimentary Skills Completion Support for listed core outcomes, subject to the published conditions and scheduling availability.

Is employment with AliTechGrid guaranteed?

No. Training and employment are separate. Selected participants may occasionally be invited to apply for limited paid junior technical work when suitable business needs arise, but no placement, hours or employment is guaranteed.

Can I get an estimate before committing?

Yes. Use the Training Plan & Estimate tool to select a role, format and participant count. It generates a tentative learning plan, estimated fee and payment schedule before final confirmation.

What about data, cybersecurity and AI labs?

Labs use authorized training, synthetic, public or otherwise approved data and environments. Do not enter confidential customer, employer or personal information into external tools unless specifically authorized.

START WITH A ROLE

Build your initial training plan and estimate.

Choose the role, learning format and number of participants. The estimator will show the core learning plan, included completion support, tentative price and payment schedule.

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Important: Training is short-form skills development unless explicitly stated otherwise. WorkBC references provide occupational context only. AliTechGrid does not guarantee employment, wages, certification outcomes or that a short workshop meets every requirement of a specific employer. Final schedule, delivery mode, prerequisites, equipment, location, taxes, cancellation/refund terms and payment requirements are confirmed before payment.